Privacy Policy
We respect your privacy. This page explains what data we collect, how your files are processed and deleted, what cookies we use, and the rights you have regarding your data.
1) Who we are
BestFreeAITools (“we”, “our”, “us”) provides free online PDF tools at bestfreeaitools.info. You can reach us at support@bestfreeaitools.info. For GDPR purposes, we are the data controller for personal information processed via our website.
2) What data we collect
a) Files you upload
When you use our PDF tools, the files you upload are processed temporarily to provide the selected function (e.g., merge, compress, convert). We do not use uploaded files to build profiles or for advertising.
b) Contact information
If you contact us or submit a form, we collect information you provide (e.g., name, email, selected tool, message content) so we can respond.
c) Usage and device data
Our servers may automatically receive limited technical data such as IP address, browser type, device, timestamps, referral URL, and pages visited. This helps us secure the service, prevent abuse, and understand performance.
3) How we use data
- Provide the requested PDF tool function and deliver processed files.
- Operate, secure, troubleshoot, and improve our website and tools.
- Respond to inquiries and provide support.
- Comply with legal obligations and enforce our terms.
Legal bases (GDPR): performance of a contract (providing the tool you requested), legitimate interests (service security and improvement), consent (cookies/analytics where applicable), and legal obligation (when required by law).
4) File processing and deletion
- Files are processed temporarily for the sole purpose of running the selected tool.
- We strive to remove uploaded files automatically after processing or within a short period (typically within 1 hour).
- Do not upload confidential or highly sensitive documents.
- Cache/CDN layers may briefly retain encrypted fragments for delivery performance, which expire automatically.
5) Cookies and analytics
We aim to be cookie‑light and do not use advertising cookies. If analytics is enabled, we use it only to understand aggregate usage and improve performance. You can control cookies via your browser settings.
| Category | Purpose | Examples / Lifetime |
|---|---|---|
| Strictly necessary | Security, session integrity, load balancing | Session-based; expires automatically |
| Preferences | Remember choices (e.g., last tool used) | Hours to months, depending on the setting |
| Analytics (optional) | Anonymous usage metrics to improve the service | Varies by provider; no ads or profiling |
Do Not Track: our site does not respond to every DNT signal, but we avoid ad tracking and keep analytics minimal.
6) Sharing and disclosure
We do not sell personal data. We may share limited data with service providers who help us operate the site (e.g., hosting/CDN, email delivery, contact form provider, analytics). These providers process data on our behalf and under appropriate agreements. We may also disclose information when required by law or to protect our rights.
7) Security
We use reasonable technical and organizational measures to protect your information, including TLS encryption in transit, access controls, and least‑privilege practices. No system is 100% secure please use discretion when sharing files online.
8) Data retention
- Uploaded files: removed after processing or within a short period (typically within 1 hour).
- Support messages: retained as long as necessary to resolve your request and for record‑keeping.
- Server logs: retained for a limited period (typically up to 30 days) for security and diagnostics.
- Cookies: persist according to their category and browser settings.
9) Your privacy rights
Depending on your location, you may have rights to access, correct, delete, or receive a copy of your data, and to object or restrict certain processing. To exercise rights, email support@bestfreeaitools.info. We may request verification.
- EEA/UK: GDPR rights including access, rectification, erasure, portability, restriction, objection, and withdrawal of consent.
- California: CPRA rights including access, deletion, correction, and the right to limit certain uses of sensitive information.
- Brazil: LGPD rights similar to the above.
10) Children’s privacy
Our services are not directed to children under 13 (or the equivalent age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child provided data, contact us to delete it.
11) International data transfers
We may process data on servers located outside your country. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for cross‑border transfers.
12) Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest version. Material changes will be highlighted on this page.
13) Contact us
For questions, requests, or complaints about this Privacy Policy or your data, contact:
Email: support@bestfreeaitools.info
Contact page: bestfreeaitools.info/contact/